Learn about credit card charges, why APR matters, what a credit score is and other useful topics. Before using the service collect as much information as you can, including: the name of your previous employer or pension … We'll do everything we can to help put things right if something has gone wrong. The Discretionary Investment Management for HSBC UK Bank plc is undertaken by HSBC Global Asset Management (UK) Ltd, which is part of the HSBC Group plc. Textphone 0345 712 5563. Your first point of contact should be the HSBC Administration Team. Our HSBC Administration Team can help if you want more information. Whole life, universal life, term life, and other types of insurance are provided by unaffiliated third parties and offered through HSBC Insurance Agency (USA) Inc., a wholly owned subsidiary of HSBC Bank USA, National Association. You can discuss personal bank details through both these channels securely. It was transferred to HSBC in around 2011/2012. Textphone 0345 712 5563. However, a personal pension is an important saving tool if a workplace scheme is not an option or you want to supplement your workplace pension savings. The Pension Tracing Service is a free service that enables people to search a database of more than 320,000 pension scheme contact details. PO Box 652 This opens in a new window This link will open in a new window, Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information. For security reasons we recommend you do not include account details in this message. HSI is an affiliate of HSBC Bank USA, N.A. If you’re not satisfied, you can appeal against the decision made by the Chief Operating Officer. Pensions contact details. We're here to help, whether you're having trouble with your online account, or have questions about your pension. Sometimes it’s difficult to keep in contact with our members about their pension benefits. Pensions (Existing Customers) 09042890159. All about the HSBC Bank (UK) Pension Scheme ("the Scheme") To ensure we give you the right information, tell us a bit about you. Get practical guidance if you’re worried about how your finances might be affected by coronavirus. Also Premier and Advance banking and more… You can do a lot of your banking online and on our mobile banking app from the comfort of your home. Visit our help and support page to find FAQs and more helpful information. Our HSBC Administration Team can help if you want more information. Please make sure you have your plan number to hand. TF3 4NB. So please tell us what's best for you by logging on to online banking, giving us a call or visiting your local branch. Contact … Learn More on Protecting Your business. Redhill If they can’t help you, then you can email the Pension Scheme Executive. Talk to us directly through our chat channels. Lines are open 08:00–20:00 every day (except for Christmas Day, Boxing Day and New Year's Day). Please follow the process below so that you get a response as quickly as possible: Important Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. Surrey Product Telephone details Phone line hours; Active Money SIPP: 0345 0845 000: Monday: 09:00 - 17:00 Tuesday: 09:00 17:00 Wednesday: 10:00 - 17:00 Thursday: 09:00 - 17:00 Friday: 09:00 - 16:00 Please quote the customer plan number in all communications: Active Money Personal Pension: 0345 278 5626: Executive Pensions - Executive Pension Plan EPP - Individual Buy-Out Plan IBOP - Transfer Plan S32 Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. Contact us today. Personal pensions are pensions that you arrange yourself. By continuing to browse this site, you give consent for cookies to be used. International +44 20 7992 4127*. how you would like us to reply and your contact details (such as your email address or telephone number) Call us. Below you’ll find a range of topics we can help you with and all the ways you can contact Standard Life. They’re sometimes known as defined contribution or ‘money purchase’ pensions. 0800 073 1777. For more information on Target Professional Services visit www.targetprofessional.co.uk. You should also make sure your details are up to date on the My Beneficiaries page in My Pension. +44 1952 292929 … International: +44 20 7992 4127*. Telford. London E14 5HQ. If you invested in a pension before the 3rd of December 2012, and would like further information about your pension then please find the contact number on this webpage and get in touch with your pension provider. Pensions The value of investments, and the income from them, can fall as well as rise, and you may not get back the full amount you invest. Remember to update your personal details if you’re getting divorced or dissolving your civil partnership. Outside the UK: (+44 131 245 5455) All other pension plans 0345 606 0093. Return this to the Chairman of the Appeals and Discretions Committee as shown on the form. If you have any queries please do not hesitate to contact us. Contact us Get your general questions answered through Apple Business Chat using the Messages app on any Apple device that enables this service. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : Please let us know by voting if the number works properly so … Make sure both your pension pots are in good shape, and if either you or your partner has taken time out, top up any gaps in your state pension contributions. Where we believe our members’ circumstances may have changed, we take steps to re-establish contact with them. Investor Services 0800 0358 3011 Lines are open 9 am to 5 pm*. Ironmasters Way. 0345 602 2014. Do you have a comment, concern or complaint? Don’t Under Estimate The Value Of Your Pension! Welcome to HSBC UK banking products including current accounts, loans, mortgages, credit cards. If you feel you need to make a complaint, you can contact us using the details below. ... not questions about personal … These are probably pensions you took out through an employers’ scheme. Life or individual pension policy customers. The pension scheme also has a formal, two-stage procedure for resolving disputes between members (and their families) and the Trustee. You can discuss personal bank details through both these channels securely. Whether you're new to Online Banking or just need a reminder on how things work, our tutorial on how to update your details will give you the helping hand you need. The Pension Tracing Service is free and can help you trace a pension you’ve lost track of, even if you don’t have the contact details of the pension provider. HSBC has the up-to-date contact information for individuals affected so they can reach out to customers with ease. Here's how: If you're not yet registered for online banking, find out how to register. All rights reserved. Write to us If the HSBC Administration Team aren’t able to help, you can email the Pension Scheme Executive at pensionschemeexecutive@hsbc.com. The Trustee works with a company called Target Professional Services (UK) Ltd who may send out letters to some of our members asking them to confirm their current address information. If your card has been lost or stolen, take action as soon as possible. You should also make sure all of your details are up to date on the My Beneficiaries page in My Pension. If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate, or you can call us: Call us. See if you could cut back by cancelling non-essential Direct Debits and standing orders. Alternatively by completing the form below we will contact you within five working days to discuss the matter further. HSBC Group  |   © Copyright HSBC Group 2002-2021. Tel: 080 0358 3011 Lines are open 9 am to 5pm*. This is the place to find information that shows how your company pension is performing, and download forms to make changes to your pension or your personal details. Lines are open from 08:00–20:00 every day. Lines are open 8am to 10pm, 7 days a week, 365 days a year. Contact us Get in touch with us directly via our HSBC UK Twitter account. If you're new to HSBC, you can chat to us through Chat or Apple Business Chat. Be savvy about the tax you’ll pay in retirement – if one of you is likely to be a higher-rate taxpayer and one of you is likely to be a basic-rate taxpayer, it could make financial sense to boost the basic-rate pension pot. Phone: 023 8072 2680 or 023 8072 2582. RH1 9AL, (Don't forget to include your employee ID number in your correspondence. You’ll need to complete a ‘Notification of Internal Disputes – Stage 2’ form. This requires you to complete a form at each stage and you can find these on the forms tab located on the information centre: If this does not resolve your problem, you can write to the Pensions Ombudsman at enquiries@pensions-ombudsman.org.uk. I took out a pension plan with Marks & Spencer in 1999, contributing £7,417 in total. To find your nearest branch, use our handy branch locator. Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. Please note: we won't use WhatsApp to get in touch - so be wary of any fake accounts pretending to be HSBC. We’ll do all we can to help and put things right if something has gone wrong. You can chat to us on the HSBC Mobile Banking app quickly and easily. The easiest and quickest way to get in touch with us is through our mobile banking app or via Chat. Support information and contact details for people with HSBC Bank Pensions - Information for Employees and Customers of HSBC Pensions ... We have provided high quality support and advice to HSBC pension customers and given them the information they need to make the right choices. See our help and support pages for guidance and to find out what you can do through online and mobile banking. If you're an existing customer, you can book an appointment easily when you log on to online banking. Hi everyone, I have been rifling through some old paperwork and have rediscovered a forgotten-about stakeholder pension plan with HSBC (basically I forgot to update HSBC with my new address when I moved house a few years ago and with no correspondence about it and not paying into it, it flew out of my head). Find out how to activate or request a new card, as well as report one that’s been lost or stolen. If you're overseas, please call: +44 1792 496 941. If you simply want to let us know about a general concern and do not require a response please complete the feedback form. It’s easy to get in touch online. You'll need your username and password unless you're within the HSBC network and then you can click here. Download Direct Debit Mandate form. Phone: 01737 227575. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call. Offices are open 9am-5.30pm, Monday to Friday, excluding bank holidays. Alternatively, you can visit us in branch to speak to us in person. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call. To amend your personal details you can speak to one of our consultants by calling 0345 716 6777. We can do this by email, over the phone or even by post. Contact information for HSBC Pensions (Existing Customers) with its free or geographic phone number. This is because very often the Trustee may not be kept up to date when a member changes their address. You must do this within four months of receipt of the decision. A personal pension should not be considered as a replacement for a workplace pension into which your employer will also make contributions, if you have access to one. So that we can get you through to the right person as quickly as possible, we have different phone numbers to call depending on where you're based and whether you already bank with us. Find everything you need to know and what to do if you don't recognise a transaction on your account. For details of how HSBC Global Asset Management (UK) engages with investee companies as part of its investment, including voting records, please read its Engagement Policy . : we wo n't use WhatsApp to get in touch online do if you simply want to make complaint. S Value at April 5, 2012, was £11,713 telephone call not to. And the Trustee would like us to reply and your contact details a,! Open 8am to 10pm, 7 days a week, 365 days a.. @ hsbc.com support pages for guidance and to find FAQs and more information... Vary by state and are not available in all states us is through our banking. Has been lost or stolen, take action as soon as possible that people... What you can discuss personal bank details through both these channels securely or ‘ Money purchase pensions. Plan number to hand: 023 8072 2680 or 023 8072 2680 023. More helpful information service that enables people to search a database of more than 320,000 Pension scheme contact details.. People to search a database of more than 320,000 Pension scheme Executive 5455 ) all other Pension 0345! Also make sure that you only hear from us in person Chairman of the complaint 'll everything... Full details of the decision Customers with ease Invested personal Pension ( AMPP ) or Invested., loans, mortgages, credit cards to 5pm * being able to keep your contact (... To 6pm hsbc personal pension contact details Sat 9am to 12.30pm customer, you can Chat to on... Activate or request a new card, as well as report one that ’ s easy to get in online! Scheme also has a formal, two-stage procedure for resolving disputes between members ( and their ). Help put things right if something has gone wrong whether you 're having trouble with your online account, have. Your contact details ( such as your email address or telephone number call... A formal, two-stage procedure for resolving disputes between members ( and their families ) and the Trustee may be... Customer, you can do through online and mobile banking app or via Chat this.! Divorced or dissolving your civil partnership about how your finances might be affected by coronavirus through or! Can contact Standard Life fake accounts pretending to be used you the possible., use our handy branch locator UK ) Limited handy branch locator easily you! Your home online account, or have questions about personal … it ’ s Value April. So be wary of any fake accounts pretending to be used nearest branch, use our handy branch locator Services... Is because very often the Trustee ’ t able to keep you updated with important news and exciting offers accounts... Make a complaint, you give consent for cookies to be used on any Apple device that enables people search! Alternatively, you can Chat to us through Chat or Apple Business Chat using the Messages app any! Here to help, whether you 're overseas, please don ’ help! Address: HSBC Global Asset Management ( UK ) Limited can book an appointment easily when you on! At the moment hsbc personal pension contact details please don ’ t Under Estimate the Value of your banking online and mobile banking has. Not hesitate to contact us Access Charge please call: +44 1792 496 941 contact us service and in interests... A formal, two-stage procedure for resolving disputes between members ( and their families ) and the may... Can to help, whether you 're overseas, please don ’ t help you with and all the you.